The Senior Buyer manages the Buying team in order to design, select and plan a successful range of products for our stores and platforms.  They ensure that range planning for both OB and Brands is considered and drives sales and business performance through best practice of range planning and review, CP management, administration and supplier management.

They will work alongside the merchandising team to ensure understanding of our OTB spend, performance and stock management. They will work closely with the wholesale team to ensure all requirements for key accounts are being considered and worked on by the team.  They support and drive the personal development of the buying team supporting them on core buying skills and their development.

The Senior Buyer will take responsibility for branded product buying and liaise with the creative director on selection and ranging for online and stores. The role will also be the driver of our trading strategies alongside the head of marketing to deliver commercial plans on our partner platforms and website, this will include agreeing product support for marketing, promotion execution,  liaising with NOTHS on product plans and delivering product to meet the platform needs.

The Senior Buyer will have an in-depth knowledge of the financials and business plan and apply this when decision making for business activities and product purchase. They will drive weekly trading meetings to ensure we react and plan accordingly.

This role reports to the Head of Buying, Merchandising and Wholesale.

Main Responsibilities

• Be instrumental in driving the buying team exploiting commercial opportunities, new business opportunities and how we can make those a reality.
• Regularly review the range with the team to ensure all opportunities are being exploited, liaising with the creative director as needed
• Ensure the team are reactive to trend and sales in season, exiting worst sellers and building on best. Driving buying actions with the team from the weekly trade meeting.
• Ensure lessons learnt feed new development via the product development process and brand selection and that plans are in place to make the best of any commercial opportunity.
• Ensure the team uses their range plans effectively to manage all the information surrounding development and launch, and that stakeholders are up to date with all relevant information.
• Work with the teams on the development of critical path ensuring both design and inhouse development are briefed in a timely manner with trello being managed effectively. A
• Understand supplier strengths and weaknesses and support buyers in their decision making on development and assist where needed to negotiate trading terms or other commercial agreements
• Maintain strong relationships with existing suppliers and source new suppliers for future products in order that we can expand our offer, and take up new opportunities
• Work with design to ensure the buying team are supported as needed and liaise with the head of buying and merchandising to allow the team to be supported
• Work alongside merchandising to plan and forecast sales for product and platforms, feeding to them information to support the planning process. Understanding and agreeing buying actions from that plan
• Lead the weekly trade meeting ensuring that buyers are commercially focussed on their own brand assortment, and that branded actions are picked up by merchandising where appropriate
• Work with the marketing team to deliver supported marketing plans on our website/stores, feeding into pre campaign and post campaign work, delivering a plan to support the partner platforms on a monthly basis and being the key point of contact for NOTHS
• Manage a team of 4 

Personal Attributes

• Skills and attributes:
• Good IT skills
• Strong analytical skills
• Negotiation skills and the ability to network and influence people
• Excellent communication skills
• Self-motivated but equally work well in a team setting
• Attention to detail
• Good organisation skills and the ability to multi-task
• Commercial awareness
• Leadership attributes
• Creative flair
• Confident presentation style

We are looking for a Head of Marketing with a strong focus on performance marketing to join our team.

You will lead the marketing team and agency partners to execute growth in our retail and wholesale channels. This includes working closely with the buying team to ensure profitability, sell-through of products, the effective execution of seasonal and promotional calendar.

You will be a senior commercial leader in the business, planning budgets, completing forecasts and monitoring performance in line with commercial targets.

Key Responsibilities:

• Develop and execute an annual strategy for marketing programs to deliver against commercial targets.
• Drive revenue via the LA website through all channels, including SEO, PPC, affiliates, and email marketing.
• Work closely with the buying team to ensure the sell-through of the product is inline with buying plans.
• Set promotional calendar for web and retail and work with campaign managers on delivering YOY growth against key seasonal buying periods. This will include leading the team to develop compelling offers, messaging and seamless delivery of promotions in all sales channels.
• Co-develop an e-commerce platform performance strategy with the development team to improve the user experience and drive performance through features and AB testing.
• Manage the monthly digital acquisition budget, adjusting the spend for each channel as necessary in order to maximise revenue and meet sales targets for each platform.
• Manage marketing performance for the Lisa Angel website, marketplace channels (Not on the High Street, Amazon, Debenhams), and the LA wholesale website
• Collaborate with the brand and campaign team to ensure brand consistency across all channels and campaigns.
• Analyse data and metrics to measure the effectiveness of marketing campaigns and develop actionable insights to optimise performance.
• Collate and provide monthly reports on campaign performance and channel performance.
• Work with PR executives to spot opportunities and represent the company on radio, TV and in print.
• Line management of the Lisa Angel marketing team, providing support and opportunities for development.

Requirements:

• Degree in Marketing, Business Administration, or a related field.
• 3-5 years of experience in performance marketing, preferably in an e-commerce/D2C business.
• Demonstrated experience in driving customer acquisition and retention through various channels, including paid search, organic, influencers, and email marketing (Klaviyo a bonus).
• Strong understanding of sales and promotional messaging and tactics n retail.
• Experience with Google Analytics, Facebook Ads Manager, and other relevant tools.
• Strong analytical skills and experience working with data to drive insights and decision-making.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Experience with managing teams and developing team skills
• Proven ability to manage multiple projects and stakeholders in a fast-paced, deadline-driven environment.
• If you are a data-driven marketer who is passionate about driving business growth through performance marketing, we would love to hear from you!

Reports to: Managing Director

We are looking for a HR Manager to join Lisa Angel with a strong focus on supporting and engaging manager and staff to drive the best performance.

Role Overview

The HR Manager is responsible for bringing together the processes to support managers and supervisors to manage and support all staff throughout the business. This includes recruitment, selection, retention, employee engagement, learning and development, payroll, rewards, benefits and organisational development as well as the termination of staff.  This role is to enable the Company and its people develop and grow.

This is an ideal role for an experienced HR Manager or a Senior HR Advisor looking to take the next step in their career to Manager.

Reports to: Managing Director.  The HR Manager role will form part of the Senior Management Team for Lisa Angel.

Reportees: Part time HR Administrator

Main Responsibilities

• Day to day support of managers and supervisors with employee relations issues including dispute solutions, disciplinaries, grievances, absence and redundancy.
• Collaborating with other managers in the business to ensure the smooth running of the company from a people perspective.
• Attend and/or support managers with performance management of staff, disciplinaries, grievances, absence management meetings and redundancies.
• Track absence management and report any concerns to managers.
• Advise managers on the terms and conditions of employment and knowledge share best practice with them.
• Support learning and development throughout the business.
• Manage correspondence with the third-party payroll provider and oversee the processing of the monthly payroll by the HR Administrator to ensure accuracy with payroll and payroll records.
• Manage, delegate and develop the HR Administrator to support with the processing of HR documentation and processes.
• Support the recruitment process; writing job descriptions, advertising roles on various platforms, liaising with recruitment agencies (if applicable), preparing interview questions, support new starter inductions, create job offers, contracts prior to the employee starting and send new starter information to the Payroll provider for the monthly payroll.
• Maintaining employee records on Rotacloud and HR system.
• Record monthly HR KPI’s such as absence rates, staff turnover, FTE data, staffing hours vs previous years/budget and payroll stats as well as ensuring probationary reviews are completed on time and provide support to Managers where needed.
• Support the coordination of the Company newsletter with the Marketing department.
• Work closely with Managers to align strategies and ensure compliance with employment laws and regulations.
• Continuously monitor, review and update HR policies and processes (including the review of systems and practices in place) and implement changes where necessary and in line with employment legislation.
• Participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organisation.
• Provide in-house training and guidance to managers and supervisors on HR policies and employment law updates.
• Manage the annual performance review process (linked to quarterly reviews), explore any training needs as well as preparing for the annual pay reviews with the Directors.
• Ensure employee training requirements are well managed and monitored.  Liaise with external training providers.  Coach, mentors and support colleagues to identify individual strengths and development needs.
• Prepare and manage the HR, training and payroll budgets each year, monitor these budgets throughout the year and investigation any variances to budget.  Payroll budgets will be prepared, discussed and agreed with department Managers prior to being set each year. Ensure budgets are in line with the targets set for the business.
• Complete and collate staff engagement and improvement surveys annually as well as gathering staff feedback on the implementation or changes to any processes, procedures, schemes as appropriate.  Continuously improve staff engagement and welfare opportunities.
• Support change management processes.
• Conducting exit interviews and processing leavers.
• Support Company events such as Company briefings, events as well as managing the Company’s schemes such as the LA Happiness Fund, LA Hero scheme, Long Service Awards and Health & Wellbeing programme (inc. Retail Trust external relationship and internal Mental Health First Aiders) 
• Demonstrate the Company’s values to strengthen the organisational culture.
• Handling highly confidential information in an honest and trustworthy way.

Attributes & Skills

• Previous Senior HR Advisor or HR Manager experience (this role could be a first step into a HR Manager role for a Senior HR Advisor)
• Comfortable working in a small HR function
• Good people skills
• Excellent understanding of Employment Law
• At least Level 5 CIPD Qualified, ideally Level 7
• Ability to lead and support Managers
• Highly organised and able to multi-task
• Sensitivity in handling confidential issues
• Excellent oral and written communication skills

This role is likely to be 4 days per week but full time hours will also be considered.

As the Commercial Retail Area Manager, you will be responsible for overseeing all Lisa Angel stores, ensuring their profitability, operational efficiency, and alignment with the brand's high standards of customer experience and store presentation. This role is integral to maintaining the attention to detail that Lisa Angel is known for, driving commercial success, and supporting store managers and teams. The role offers the opportunity to progress to a Head of Retail position as the business expands further.

Key Responsibilities:

Store Performance & Profitability

• Maximise sales: Ensure each store meets and exceeds its sales forecasts by implementing action plans, setting KPI’s and monitoring performance.
• Profitability control: Monitor staffing levels to ensure stores are efficiently run, avoiding overstaffing while maintaining excellent customer service.
• Commercial analysis: Regularly review sales data, cost controls, and stock management to optimise performance and identify growth opportunities.
• Budget management: Ensure all store expenditure is necessary and justified, keeping costs within budget and driving store-level profitability.
• Stock loss prevention and management: Develop and implement clear stock loss targets for each store, with the goal of minimising loss across all locations, especially focusing on high-loss areas. Lead a thorough investigation into stock loss patterns, ensuring corrective measures are taken. Explore product tagging as a strategy to reduce stock loss and improve inventory security across stores.

Customer Experience & Brand Standards

• Maintain brand integrity: Act as Lisa Angel’s "eye" to ensure all stores meet the highest visual merchandising (VM) and operational standards, as per the brand’s detailed aesthetic.
• Uphold customer experience: Ensure that all stores deliver an exceptional customer experience, reflective of Lisa Angel's values and expectations.
• VM and store design liaison: Work closely with the Store Design/VM team to ensure stores remain visually inspiring, on-brand, and commercially functional.

Leadership & Team Development

• Lead and inspire: Provide support, leadership, and clear direction to store managers, empowering them to run their stores successfully and independently.
• Support and develop store teams: Be the point of contact for store managers, addressing their operational concerns and ensuring they have the tools and products needed to achieve targets.
• Staff development: Create a succession plan for store teams, identifying potential leaders and supporting their growth through training and mentoring.
• Employee engagement: Encourage team motivation and recognise outstanding performance across all stores, addressing performance concerns when necessary.

Operational Excellence

• Store visits: Conduct regular store visits to assess operational standards, identify areas for improvement, and ensure that feedback is actioned.
• Health & Safety and compliance: Ensure all stores meet the required standards for security and health & safety regulations, focusing specifically on compliance with loss prevention policies, shrinkage reduction, and other safety measures.
• Collaboration with head office: Liaise with the marketing, product, and e-commerce teams to ensure that stores receive marketing materials, product deliveries, and promotional assets in a timely and accurate manner.

Strategic Growth

• Expansion planning: Play a key role in supporting the opening of new stores in 2025/26, working closely with the senior team to ensure smooth launches that reflect Lisa Angel’s vision and commercial goals.
• Retail strategy: Work with senior management to support and implement the overall retail strategy, driving store profitability and the brand's wider growth objectives.

Requirements:

Experience & Knowledge:

• Previous area/regional management experience in retail (preferably in lifestyle or homeware/fashion sectors).
• Strong understanding of commercial drivers such as sales analysis, cost management, inventory control, and stock loss prevention.
• Proven track record of driving store profitability and improving operational standards.
• Experience with visual merchandising and store design standards, ensuring stores are consistently brand-aligned.

Skills & Abilities:

• Strong leadership and motivational skills, with the ability to support and develop store managers and their teams.
• Ability to balance operational needs with maintaining a high standard of store presentation and customer experience.
• Commercially minded with strong analytical skills to monitor sales, stock loss, and shrinkage data, using it to make informed decisions.
• Excellent communication and problem-solving skills: able to liaise effectively between store teams and head office, ensuring clear communication and action on key issues.
• Strong attention to detail, with the ability to uphold brand standards across multiple stores.

Location: Ideally Norwich-based (or within easy reach) with regular travel to all store locations (Norwich, Southwold, Bury St Edmunds, and future sites) - however being further afield will be considered for the right person.
Reports to: Managing Director (James Moody) and Creative Director (Lisa Angel)

Personal Attributes:

• Highly organised with excellent time management skills and the ability to multitask.
• Passionate about delivering a premium customer experience and maintaining the highest standards of store presentation.
• A natural leader and mentor with a people-centric approach to management.
• A self-starter with the ability to work autonomously and make critical decisions.

Benefits:

• Competitive salary
• Company car
• Staff discount on all Lisa Angel products.
• Progression opportunities to a Head of Retail role as the business expands.